Thank you—your request has been submitted for review. A Milorez sales contact will check the product, application, quantity, and destination details and respond within 24 hours. Keep an eye on your inbox and spam folder. If a key specification is missing or the request is urgent, use the WhatsApp follow-up channel below.
What happens next
- We review the request. We check whether you asked for product guidance, a 1–2 kg sample, technical documents, or a full-container quotation.
- We identify missing details. If needed, we will ask for your application, target indicators, current grade, monthly volume, destination port, courier account, or preferred FOB port.
- We send the relevant next step. This may be a grade question, an open document link, sample-freight confirmation, or the information needed to prepare a quotation.
- You reply in the same thread. Keeping specifications, purchasing details, and trial feedback together reduces avoidable back-and-forth.
Milorez responds to complete business inquiries within 24 hours. Our team operates on China Standard Time, UTC+8.
Add information to your request
Email [email protected] if you need to correct your contact details or add a specification, test method, reference grade, monthly forecast, or destination port. Include your company name and application so we can match the message to your submission.
Do not send confidential formulas unless they are necessary and you have an appropriate disclosure process in place. Usually, target indicators and the material system are enough for an initial grade discussion.
Use WhatsApp to flag the inquiry
Open the Milorez WhatsApp follow-up and send your name, company, and the email address used in the form.
Recommended reading
- Read the hydrocarbon resin selection guide
- Open technical data, sample COA, and packaging downloads
- See how the free 1–2 kg sample process works
Need a different next step?
If you submitted a sample request but now need commercial pricing, complete the full-container quote form. If you submitted a quote request but first need to run a formulation or material trial, use the sample request page. For a general correction or document question, go to Contact Milorez.
Frequently asked questions
When will Milorez reply?
Milorez responds to complete business inquiries within 24 hours. Check your spam or junk folder if you do not see the reply.
What should I do if I entered the wrong email address?
Send the corrected contact details and a short description of your request to [email protected].
Can I add a specification after submitting?
Yes. Reply to the confirmation or email [email protected] with your company, application, requested grade, and the additional specification.
Can WhatsApp make the technical review instant?
No. WhatsApp can flag the request and resolve missing contact details, but grade checks, document review, freight confirmation, and quotations still require normal processing.
What information could Milorez still need?
Common missing details are application, target indicators, current grade, monthly volume, destination port, sample quantity, courier arrangement, or requested FOB port.